Privacy Policy

1. Who We Are

GoCultivo Beauty Salon ("GoCultivo Beauty", "we", "us", "our") is a beauty and self‑care salon located in Vaughan, Ontario, Canada. We provide hair, spa, nail, brow, lash, and makeup services. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website, booking experiences, and in‑salon services.

2. Scope

This policy applies to personal information collected through our website gocultivo.com, through online request and booking forms, by email or phone, through in‑person visits, and through any digital communications we send (such as appointment confirmations or promotional emails). It does not cover third‑party services that we do not control. Those services are governed by their own privacy statements.

3. Information We Collect

We collect information that you provide to us directly and information gathered automatically when you interact with our site.

3.1 Information You Provide

• Contact details (name, email, phone number).
• Appointment details (requested service, preferred date/time, notes).
• Billing information when required to secure a booking (handled by our payment processor; we do not store full card numbers on our servers).
• Communications you send us (feedback, reviews, questions).
• Consent choices (marketing opt‑in, cookie decisions).

3.2 Information Collected Automatically

• Device and browser data (IP address, device type, browser type, operating system).
• Usage data (pages viewed, links clicked, time on site).
• Approximate location derived from IP address.
• Cookie identifiers and similar tracking technologies (see Section 5).

4. How We Use Information

• To respond to appointment requests and manage bookings.
• To provide the services you requested in‑salon.
• To send confirmations, reminders, updates, and rescheduling notices.
• To personalize offers, promotions, and recommendations (with your consent where required).
• To improve our website, services, and customer experience.
• To meet legal, regulatory, tax, and accounting obligations.

5. Cookies & Tracking Technologies

Cookies are small text files placed on your device that help the site work and improve your experience. We use strictly necessary cookies (for basic site functions), performance cookies (analytics), and preference cookies (to remember your selections, such as cookie consent). Marketing cookies are used only if you consent. You can manage or change your cookie choices at any time by visiting our Cookie Policy.

6. Legal Basis For Processing

We process personal information under one or more of the following legal bases (depending on your jurisdiction, including Canada’s PIPEDA and applicable provincial privacy laws):

• With your consent (for marketing communications, optional cookies).
• To perform a service you requested (booking and delivering salon services).
• To comply with legal obligations (tax, recordkeeping, health & safety regulations).
• For our legitimate interests in operating, improving, and securing our business, provided those interests are not overridden by your rights.

7. When We Share Data

We do not sell your personal information. We may share limited data with trusted service providers who help us operate our business, subject to confidentiality agreements:

• Scheduling / booking platforms.
• Payment processors.
• Email and SMS notification services.
• IT and security vendors.
• Professional advisors (accounting, legal) when necessary.

We may also disclose information if required by law, to protect our rights, or in connection with a business transaction (such as a merger or asset sale) where permitted by law.

8. Data Retention

We retain personal information only as long as needed to provide services, meet legal and tax obligations, resolve disputes, and enforce agreements. Booking and transaction records are generally kept for the period required under Canadian tax and business laws. When data is no longer required, we securely delete or anonymize it.

9. Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information against loss, theft, and unauthorized access. No system can be guaranteed 100% secure. If you believe your information has been compromised, please contact us right away using the contact information below.

10. Your Privacy Choices & Rights

Your rights depend on where you live, but may include:

• Requesting access to the personal information we hold about you.
• Requesting corrections to inaccurate or incomplete information.
• Requesting deletion, subject to legal retention requirements.
• Withdrawing consent to marketing at any time.
• Managing cookie preferences (see Section 5).

To exercise any of these rights, please contact us. We may need to verify your identity before acting on a request.

11. International Data Transfers

Your information may be transferred to and processed in regions outside your province or outside Canada where our service providers are located. We take steps to ensure that such transfers comply with applicable data protection requirements and that your information remains protected.

12. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The "Last Updated" date at the top of this page shows when the policy was most recently revised. Material changes will be highlighted for a reasonable period.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact us: